Privacy Notice
Last update: November 1, 2025.
Introduction
This Privacy Notice explains the types of personal information we collect through our website and in connection with our business services, including our mobile applications, online applications, and software. It also describes why we collect this information and the rights you have in this regard. To better understand how your personal information is collected, used, and disclosed, we invite you to consult our clients' privacy notice or policy.
Our services, designed primarily for healthcare professionals, aim to optimize the management and online booking of client/patient appointments as well as client/patient record management.
If you have questions regarding the processing of your personal information or if you wish to exercise your rights in this regard, you may contact our Privacy Officer at: confidentialite@gorendezvous.com or by mail at:
GOrendezvous
Attn: Privacy Officer
500-1275 Av. des Canadiens-de-Montréal
Montréal, QC, Canada
H3B 0G4
What Personal Information Do We Collect and Why?
We have prepared an overview of the purposes for our collection of personal information depending on whether you are interested in the purposes applicable to the collection of personal information for a patient, a client, or a user of our website. More than one of these categories may be relevant to you.
We generally collect personal information directly from you. However, we sometimes use third parties to collect certain personal information, such as cookies. Our clients may also collect personal information from clients/patients through third-party applications they use to perform their duties.
Where Is Your Personal Information Hosted and Processed?
We host our website, applications, and data in Canada.
Some services related to our website and applications may process your personal information in another country. This means that such information may be subject to the laws of that country and, in some cases, may be accessible to local authorities (government, courts, law enforcement) according to applicable regulations. In all cases, we ensure that our service providers protect your personal information adequately.
Personal Information Concerning Clients/Patients
We process personal information relating to clients/patients as part of our services. The tables below present the purposes of processing and a description of the information concerned for each purpose. However, each client may manage this information differently according to their own policies.
It is our clients' responsibility to obtain the required consents from their clients/patients to enable us to process their personal information. If you believe you have not given such consent, we recommend contacting the relevant professional or establishment or, if necessary, contacting us at confidentialite@gorendezvous.com.
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Collection Purposes |
Personal Information Collected |
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For creating a client/patient profile, booking an appointment, and communicating appointment confirmations and reminders |
We collect name, email, phone number, address, date of birth, and any other personal information our clients may need to perform their duties. |
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For taking notes during appointments and producing summaries |
Our clients may use an artificial intelligence (AI) assistant, with consent, for note-taking and producing summaries during appointments with clients/patients. |
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To optimize performance, resolve technical issues, and improve the stability of our services |
Our services automatically collect electronic data, such as details of the device used to access our services, IP address, browser type, operating system, and device identifiers. This information is used to optimize performance and resolve technical issues. Additionally, activity logs are automatically generated to diagnose problems and improve the stability of our platform. |
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To better understand the use of our services and optimize their performance |
We use cookies to collect usage and performance data, including client/patient navigation, pages viewed, time spent on each page, and interest in our content. This analytical data helps us understand how clients/patients interact with our services, identify the most popular pages, and determine improvements to be made. |
Personal Information Concerning Our Clients
To benefit from our services, our clients, primarily healthcare professionals, must share certain personal information with us.
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Collection Purposes |
Personal Information Collected |
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For account creation |
We collect name, email address, profession, business name, business address, and business phone number. |
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To optimize performance, resolve technical issues, and improve the stability of our services |
Our services automatically collect electronic data, such as details of the device used to access our services, IP address, browser type, operating system, and device identifiers. This information is used to optimize performance and resolve technical issues. Additionally, activity logs are automatically generated to diagnose problems and improve the stability of our platform. |
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To better understand the use of our services and optimize their performance |
We use cookies to collect usage and performance data, including our clients' navigation, pages viewed, time spent on each page, and interest in our content. This analytical data helps us understand how our clients interact with our services, identify the most popular pages, and determine improvements to be made. We also collect technical logs to detect and correct potential errors, thereby ensuring the proper functioning and stability of our services. |
Personal Information Concerning Users of Our Website
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Collection Purposes |
Types of Personal Information Collected |
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To respond to your information requests |
To provide you with any information, you may send us an information request that includes the following personal information: your organization's name, your name, your email address, your phone number, and the content of your information request. |
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To interact with you on social media |
If you interact with us on social media, we may view information publicly available on your profile, as well as any information you share with us. |
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To conduct interest-based advertising using targeting cookies on our website, including to offer relevant advertisements tailored to your interests and measure the effectiveness of our advertisements. To analyze performance and collect analytical data on our website, including understanding how visitors interact with our site, which pages are most popular, and where improvements can be made. |
Targeting cookies collect information such as browser and device information, IP address, pages visited and content viewed, links clicked and interactions with online advertisements, time and duration of website visits, and referring websites. |
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To analyze performance and collect analytical data on our website |
We use cookies to collect usage and performance data on how visitors use our website, including how they navigate the site, the pages they visit, the time they spend on each page, and the interest our content generates. |
How Do We Use Cookies and Similar Technologies on Our Website?
Below is a more detailed overview of the types of cookies installed on our website. We use cookies and profiling technologies for essential functions, as well as for analytics and marketing purposes.
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Cookie Type |
Description |
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Essential cookies |
Essential cookies are necessary for the operation of basic functions of our website. These include session and security cookies. |
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Performance cookies |
Performance cookies are used to collect information about how users interact with the website, which helps us improve its functionality and user experience. |
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Targeting cookies |
Targeting cookies track your online activity to offer you personalized advertisements and measure the effectiveness of our advertising campaigns. |
With Whom Do We Share Your Personal Information?
We share your personal information with a limited number of service providers to obtain various services, including hosting our website and applications and processing your purchases and payments. These service providers are subject to contractual agreements with us that limit their rights to use your personal information for purposes other than providing us with the services we have requested.
List of service providers:
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Categories |
Additional Information |
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Hosting |
We host our website, applications, and data in Canada. |
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Payment service |
To process financial transactions related to our services, data is collected, processed, and hosted directly and solely by our payment partner, Stripe. |
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Technical logs |
To ensure the stability of our web and mobile applications, we use the services of Bugsnag, Sentry.io, and Datadog. |
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Advertising networks and third-party advertisers on our website |
As part of our website, we use targeting cookies that collect information shared with advertisers. |
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Analytics providers |
We use service providers for certain functionalities of our digital services. For example, we use Google to analyze the effectiveness of our digital advertisements. |
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Communications |
We use providers for sending emails and SMS to clients and their clients/patients for appointment management and all useful or necessary communications. |
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AI providers |
We use providers outside of Canada for transcription of audio files to text and automatic creation of notes from audio transcription. We ensure that our service providers protect your personal information adequately. Data is hosted in Canada. |
In addition, we may also share your personal information in the following circumstances:
Authorities: We may disclose personal data if required by law. These circumstances include situations where it is necessary to respond to subpoenas, warrants, or court orders, or to comply with applicable laws. We may share your information to exercise our rights, defend a legal claim, investigate, or take action against possible illegal activities or violations of our policies. In such cases, we will not share more personal data than is reasonably necessary to achieve that particular purpose.
Business transactions: If another company acquires or plans to acquire our company, business, or assets, or if we undergo a reorganization or financing of certain parts of our business (including insolvency or bankruptcy), we may share information with other parties.
How Do We Protect Your Personal Information?
We follow industry standards to protect the data you submit to us, both during transmission and once we have received it. We maintain physical, technical, and administrative measures to protect your personal information against destruction, loss, unauthorized modification, disclosure, access, misuse, and any other unlawful processing.
When we share your personal information with service providers, we require the same level of security from these entities before transferring your personal information.
To learn more, please visit the following link: https://www.gorendezvous.com/fonctionnalites/securite-et-confidentialite/Compliance
The Company, mindful of the personal data of our clients and their clients, is committed to ensuring compliance of processes, people, and technology, respectively, in its role as processor and service provider, according to the Terms of Use, in accordance with applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act, Canada), PHIPA (Personal Health Information Protection Act, Ontario), LPRPSP (An Act Respecting the Protection of Personal Information in the Private Sector, including the new requirements of Bill 25, Quebec), and GDPR (General Data Protection Regulation, Europe). To this end, the Company has implemented strict internal policies regarding privacy and security to ensure an optimal level of protection for personal data collected by our clients.
How Long Do We Retain Your Personal Information?
The retention period for your personal information depends on the type of personal information and the purpose for which we process it. We will retain your personal information for the period necessary to achieve the objectives described in this Privacy Notice, unless a longer retention period is required by law.
Clients/patients who wish to have their personal information deleted must directly contact the professional they see. However, clients/patients should understand that deletion of personal information is limited.
What Are Your Rights Regarding Your Personal Information?
The law grants you rights relating to your personal information, including:
- Access: You have the right to view your personal information.
- Correction: You may request correction of your information if it is inaccurate.
- Copy: You may obtain a copy of your personal information.
- Withdrawal of consent: You may withdraw your consent at any time to the processing of your personal information, under certain conditions.
To exercise your rights, we encourage you to directly contact your professional, who is often best positioned to respond precisely to your request. If necessary, we collaborate with our clients to process your request.
You may also contact us directly if you have specific questions.
Personal Information Concerning Users of Our Mobile Applications
This Privacy Notice applies to the GOrendezvous mobile application available on iOS (Apple App Store) and Android (Google Play Store) platforms (the "Mobile Application").
Collection and Processing of Mobile Application Data
When using our mobile application, in addition to the personal data described in other sections of this privacy policy, the Company may automatically collect and process the following technical information:
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Collection Purposes |
Types of Personal Information Collected |
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Device information |
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Usage and diagnostic data |
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Network and connection information |
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Mobile Application Permissions
The Mobile Application requires only the basic permissions necessary for its operation, including:
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Internet/network access (to connect to GOrendezvous services)
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Storage access (to temporarily cache data to improve performance)
Third-Party Services in the Mobile Application
The GOrendezvous mobile application integrates the following external tools and services:
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Stripe.com for payment processing
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Sentry.io for application monitoring and error management
The GOrendezvous mobile application does not integrate any third-party analytics, profiling, or marketing tracking tools.
Mobile Application Data Storage
Data collected by the Mobile Application is securely transmitted to the Company's servers and is subject to the same security measures and data protection obligations described in this Privacy Notice. Some data may be temporarily stored locally on your device to enable offline operation and improve performance. This locally stored data is protected by your device's security features.
Mobile Application Updates
The Company may update the Mobile Application from time to time to add new features, improve performance, or resolve security issues. When significant changes affecting data collection or processing are made, Professionals and Clients will be informed via the Mobile Application or through the means described in this Privacy Notice.
Mobile Application Uninstallation
Professionals and Clients may uninstall the Mobile Application at any time using their device's standard application management features. Uninstalling the Mobile Application will delete all data stored locally on the device. However, personal data stored on the Company's servers will remain subject to this Privacy Notice unless the Professional closes their account or the Client requests deletion of their data through their Professional.
Changes to This Privacy Notice
We may modify this Privacy Notice from time to time, for example, to reflect changes in our practices related to the processing of personal information or to comply with new legal requirements.
When an update is made, we will inform you by email or directly through our services. We also encourage you to regularly consult this Privacy Notice to stay informed of the latest changes.
Click here to access the Terms of Use.