Frequently asked questions
SEARCH PAGE
Search page
Is the search page free?
Using our search page to find providers and book appointments is entirely free.
My appointments
I need an appointment quickly; how can I find one?
You can select "urgent" when looking for providers in the search bar to see only appointments that are available in the next three days.
I can no longer attend my appointment with a provider; what should I do?
You can modify your appointment through the reminder SMS or emails you received, or via your client portal.
If you have a last-minute issue and have already confirmed your appointment, we recommend calling the provider to inform them. Cancellation fees may apply depending on the provider's policy.
How do I reschedule or postpone an appointment?
You can reschedule your appointment through your reminder email or client portal.
If you have a last-minute issue and have already confirmed your appointment, we recommend calling the provider to choose another date.
How do I know if my appointment is confirmed?
You will receive a confirmation email from the provider, as well as a reminder email and SMS to confirm your appointment.
Can I book an appointment for one of my family members?
Yes, you can book appointments for your family members and manage all appointments through your client portal.
Providers
Can I find a provider who offers video consultations?
You can select "Virtual Locations" in the preferences to see providers offering video consultations on the search page.
I'm looking for a provider for a specific issue; how can I find the right one for my needs?
You can search by "conditions" for both mental and physical health issues.
You can either write them directly in the search bar or look below for the most searched conditions.
What types of providers can I find on GOrendezvous?
We have over 15,000 providers in integrative health and wellness and beauty on our search page.
Can I select the gender of the provider I want to book with?
If you would prefer to speak with a specific provider, you can select your preferences in the search bar.
I want to make an appointment with a certain provider; how can I find them quickly?
If you know the first and last name of the provider you are looking for, you can type their name in the search bar.
CLIENT PORTAL
Client Portal
Do clients have free access to the portal?
Access to the portal is free for both providers and clients!
My profil
How can I update my personal information?
You can update your personal information directly in the "Profile" tab. You can also change your picture.
Don't forget to save your changes by clicking the "Save" button.
How can I update my email address?
It is possible to change your email address.
You can add your new email address in the "Profile" tab. Under the "Email" section, click on "+ Email." You will receive a confirmation code to validate your new email address.
Once validated, you will be able to remove your old address.
Don’t forget to save all your changes.
Why is a password not required to log in?
You receive an identification email to protect your personal information and ensure that the access request is genuinely from you. Learn more.
The login session lasts for 3 months, and if you wish to log out, you can do so in the "Profile" icon of your menu, under the "Active Sessions" section.
How can I change the language of communications?
The "Profile" tab of your menu allows you to switch the language of communications.
Don’t forget to save your changes
Billing
Where can I view all my receipts? Can I download them?
You can access all your receipts in the "Billing" tab, and you can also download them. In the "Insurance Receipts" section, you can filter by family members and view the associated receipts. Learn more.
Where can I view my invoices?
You can access all your invoices in the "Billing" tab. In the 'Invoices' section, you can see which family member the invoices are associated with, download them, and view both paid and unpaid invoices. Learn more.
Why can't I see all my insurance receipts and/or invoices?
- It is possible that the provider has not issued the invoices and/or insurance receipts. You can ask them to send them to you.
- Additionally, confirm that your phone numbers, email addresses, and names correspond to those used with your provider.
Providers
Where can I find the provider I have already seen?
You can find the list of providers you have already consulted on your homepage or in the "Providers" tab. More details here.
How can I add a provider to my favourites?
The "Providers" tab in the menu allows you to add the provider of your choosing to your favourites. The providers that you have selected will be shown first in order of appearance if you click on the little heart above their availability. See here.
How do I make another appointment with the same provider?
Providers you have previously consulted can be scheduled directly through the portal. See here.
You can book again either from:
- The homepage, by clicking on the purple "calendar" icon next to the professional.
- The "Book appointment" button on the top right.
- Through the "Providers" tab.
Why can't I see my providers?
You can see all the providers you have consulted in the "Providers" tab of your menu.
If you don't see all of them, it’s possible that you have archived some.
You can view them by clicking on the "Archived" checkbox at the bottom of the professional list. You can restore them by clicking "Recover".
Appointment
How can I confirm my appointment?
If you would like to confirm your attendance for an upcoming appointment, you can do so in your portal. On the homepage, in the 'Upcoming Appointments' section.
Of course, you can always confirm it through the appointment reminder received via email and/or SMS, as usual.
How can I modify or cancel an appointment?
If your provider permits it, you can change or cancel an appointment through your portal's "Upcoming Appointments" section on the homepage.
Of course, you can also modify or cancel it through the notification or reminder email you receive.
How can I view my prepaid visit cards ?
You can access all your prepaid visit cards in the "Billing" tab of your menu. In the "Prepaid visit cards" section, you can check the number of visits already used on your cards. Learn more.
Can I view my appointment history?
How can I view my family’s/children's appointments?
In the "Upcoming Appointments" section on your homepage, you can select the name of the person of your choice (children, parents, etc.) and view their upcoming appointments. Learn more.
How can I remove myself from the waiting list?
You can remove yourself from any waiting lists you are on through the "Appointments" tab in your menu.
In the "Waiting List" section, you can click on the "Remove from Waiting List" button at any time. See here.
Where can I view the forms and waivers to complete before my appointment?
You can see any actions to complete before your appointment, such as filling out a form or accepting a waiver, on the home page of your portal under the "Todo" section.
Can I book an appointment for a family member from my client portal?
It is possible to book an appointment for a family member through your portal, as long as your profiles are linked.
Settings and data protection
Do I need to download an app or use a browser?
Accessing the portal does not require an app. You can access it through the browser on your computer or mobile device (phone or tablet).
How can I choose the notifications I want to receive (SMS, email)?
If you would like to receive appointment reminders only by SMS or by email, please contact your provider. They are the only ones who can change your profile's notification settings.
Can I share access to the portal with a family member?
Each person has their own portal.
However, if a child or dependent is linked to a client’s profile, the appointment details for that individual will appear in the responsible person’s portal. You can find more information about this here.
What should I do in case of a technical or access issue?
In the event of a technical issue or inability to access your portal, please contact our team by email at: info@gorendezvous.com
How long is information stored in the portal?
Data is stored for a period of three years, provided the GOrendezvous account of the provider it is linked to remains active. If the account of one of your GOrendezvous providers is closed, the appointment data linked to them will no longer be available in the portal.
Is my personal information secure?
GOrendezvous takes the security of its users' data very seriously.
This is one of the reasons why portal access is done via a 'magic link,' allowing you to connect without entering a password.
Accessing the portal through a link received by email ensures that the login request genuinely comes from you, thereby protecting your personal information. Learn more